Size Guide
|
Product |
Sizes |
Additional Information |
|
Ultra Fluffy Pet Bed |
Small: 50cm outer, 30cm inner
|
|
| Ultra Soft Pet Blanket |
Small: 56cm x 36cm
|
 |
| Pet Car Seat |
40cm x 30cm x 25cm |
 |
| Original Ultimate Dog Toothbrush |
Medium: 15cm x 10cm
|
 |
| LED Collar |
Extra Small: 28-40cm
|
 |
| Personalised Collars |
Extra Small: 20-26cm neck
|
 |
Shipping Information
Shipping Rates - United Kingdom
|
Shipping Method |
Cost |
Delivery Time* |
|
Orders under £25 Royal Mail or Hermes Tracked |
£3.99 |
3-5 business days |
|
Orders over £25 Royal Mail or Hermes Tracked |
Free | 3-5 business days |
*Estimated delivery time is from the date order ships.
How much does shipping cost?
We currently ship throughout the United Kingdom. Shipping costs £3.99 for orders under £25. Shipping throughout the United Kingdom is free of charge for orders over £25.
When will my order ship?
Once we receive your order, we start working on it right away! All orders take up to 1 working day to process before shipping. Please note we do not ship on Saturdays, Sundays, or holidays. Orders placed on Friday after 1pm GMT, Saturday or Sunday will be processed by our warehouse the following business day.
Do you ship internationally?
No, we currently ship throughout the United Kingdom.
Will I get a tracking number?
Yes! After you place an order, you will receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order has been dispatched from our warehouse. Please allow up to 24 hours for the tracking information to update before reviewing your shipment status.
Lost package?
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.
If you’re unable to resolve the issue with the shipping company, contact us here or send an email to info@dogchews.store and we promise to resolve the issue.
Returns & Refunds
How do I return?
- Visit our returns page here to submit a return request
- Enter your order number and email address in the fields and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
Are there any charges for return?
- Returns are free
- A return label will be generated and emailed to you once your return is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original, unused condition
- In the original packaging with the original tags unremoved
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.
What are the payment options?
Credit Cards: We accept credit cards backed by the major providers on our website, including Visa, Mastercard and American Express. Unfortunately, we don’t accept some debit cards. If you’re having trouble checking out, please email us at info@dogchews.store so we can help.
Apple Pay: If you have an iPhone with Apple Pay enabled, you can use Apple Pay on both desktop and mobile. On desktop, you’ll need MacOS Sierra or above. On iOS, you’ll need iOS 11 or above. Apple Pay is not supported if you visited our site through an in-app browser, like Facebook's.
PayPal: We accept PayPal on both desktop and mobile. If you have a balance in your PayPal account, that balance will automatically be used before your backup payment method (which you’ll select at the time of purchase). NOTE: PayPal may incorrectly suggest that you can pay with your credit card or bank account first, but you won’t be able to. We apologise for any confusion.
GooglePay: If you have a Google account with GooglePay enabled, you can use GooglePay on both desktop and mobile.
Can I pay with PayPal?
Yes, you can pay with PayPal. • At the Billing stage of checkout, select the PayPal option, then click the "PayPal" button. Make sure any pop-up blockers are disabled. • Log in to PayPal and review your account info. We'll deduct from your PayPal balance by default, but you can choose an account to draw from if your balance doesn't cover the full cost. You don't need to enter a billing address.• Click "Agree & Continue" to complete your order.
I’m getting a payment error when I try to check out. What can I do?
If you’re getting an error message when trying to submit your payment, there’s probably an error or a typo in your billing information. If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered. If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
I was charged more than once for an order. What happened?
If you see multiple charges for the same order on your statement, check your email to see how many order confirmations you received.If you only received one confirmation, chances are only one of the charged orders went through. The other charge(s) on your statement will disappear in 2-3 business days. If you continue to see these duplicate charges, email us.If you didn't receive any confirmation, none of the charged orders went through. Try placing the order again, double-checking that all billing and shipping information is correct. The charges on your statement will disappear in 1-2 business days. If they don't, email us at info@dogchews.store.
Note about credit card payment details:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.