Shipping Information

Shipping Rates - United Kingdom

*Estimated delivery time is from the date order ships.

How much does shipping cost?

We currently ship throughout the United Kingdom. Shipping costs £3.99 for orders under £25. Shipping throughout the United Kingdom is free of charge for orders over £25.

When will my order ship?

Once we receive your order, we start working on it right away! All orders take up to 1 working day to process before shipping. Please note we do not ship on Saturdays, Sundays, or holidays. Orders placed on Friday after 1pm GMT, Saturday or Sunday will be processed by our warehouse the following business day.

Do you ship internationally?

No, we currently ship throughout the United Kingdom.

Will I get a tracking number?

Yes! After you place an order, you will receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order has been dispatched from our warehouse. Please allow up to 24 hours for the tracking information to update before reviewing your shipment status.

Lost package?

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you’re unable to resolve the issue with the shipping company, contact us here or send an email to info@dogchews.store and we promise to resolve the issue.