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Frequently Asked Questions

What is Dog Chews Store?

Being a puppy parent is the most rewarding job in the world, but it isn't always easy. We are here to ensure that your dogs are entertained, safe, and stimulated by providing you with pawsome toys, supplies and products that your furry friends will truly love.

Safety and quality are extremely important to us so we ensure that we source only the best products for your pets and offer them at the lowest possible price.

Where are your products shipped from?

To reduce our carbon footprint and ensure that we protect the environment, all our orders are shipped directly from our supplier warehouses which are based in the United Kingdom. Most products are delivered sooner, but due to high demand, please allow 3-5 days or 3-10 days (depending on the product) for free express shipping. All orders are sent via tracked shipment with reputable companies such as RoyalMail, Yodel and Hermes

How long does shipping take?

We currently offer free express shipping to the UK (3-5 days or 3-10 days depending on the product). All orders are sent via tracked shipment with reputable companies such as RoyalMail, Yodel and Hermes.

Will I get charged customs or import duty?

Orders are shipped locally, so you will not incur additional charges. 

How can I make payment?

We offer secure online payment via credit/debit card and PayPal. Rest assured, all payments are fully encrypted and we never store your payment information.

I haven't received my order, what do I do?

All orders are sent via tracked shipment. Once your order has been sent, you will receive an email containing the tracking information so you know where your order is at all times.

We currently offer free express shipping to the UK (3-5 days or 3-10 days depending on the product).

If you haven't received your item within that time period, please contact us on info@dogchews.store and we promise to resolve the issue.

My order is damaged, what do I do?

If you happen to receive a damaged order or your order doesn't meet your expectations, simply contact us an we promise to solve the problem.

For more information on our returns and refund process, click here.

How do I return my order?

Our returns and refunds process and policy can be found here.

What is the Dog Chews VIP Club?

The Dog Chews VIP Club is free to join and entitles you to lots of perks and benefits. As a VIP Club member, you will earn 10 Pawsome Points for every £1 you spend. Those points can be redeemed for gift vouchers. Additionally, you can refer your friends and both you and your friend will receive a £5 voucher.

Join Now for Free:

https://dogchews.store/pages/vip-club

Do you run an affiliate programme?

By becoming a Dog Chews Ambassador, you can earn commission on every sale you generate and receive additional perks like discounts and freebies.

It's free and easy to join. Whether you are a pet owner, blogger, social media influencer or business owner, we have simple linking tools to meet your advertising needs and help you monetize.

Learn more here

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