Frequently Asked Questions

What is Dog Chews Store?

Being a puppy parent can be the most rewarding job in the world, but it isn't always easy. We are here to ensure that your dogs are entertained, safe, and stimulated by providing you with pawsome toys, supplies and products that your furry friends will truly love.

Safety and quality are extremely important to us so we ensure that we offer only the best products for your pets at the lowest possible price.

Where are your products shipped from?

To reduce our carbon footprint and ensure that we protect the environment, all our orders are shipped directly from our supplier warehouses which are based in the United Kingdom. Most products are delivered sooner, but due to high demand, please allow 3-5 days for shipping. All orders are sent via tracked shipment with reputable companies such as RoyalMail, Yodel and Hermes.

How long does shipping take?

We currently offer 3-5 day shipping throughout the UK. All orders are sent via tracked shipment with reputable companies such as RoyalMail, Yodel and Hermes.

Will I get charged customs or import duty?

Orders are shipped locally, so you will not incur additional charges. 

How can I make payment?

We offer secure online payment via credit/debit card and PayPal. Rest assured, all payments are fully encrypted and we never store your payment information. You can read more about our payment policy here.

I haven't received my order, what do I do?

All orders are sent via tracked shipment. Once your order has been sent, you will receive an email containing the tracking information so you know where your order is at all times.

We currently offer 3-5 day shipping throughout the UK.

If you haven't received your item within that time period, please contact us on and we promise to resolve the issue.

My order is damaged, what do I do?

If you happen to receive a damaged order or your order doesn't meet your expectations, simply contact us an we promise to solve the problem.

For more information on our returns and refund process, click here.

How do I return my order?

Our returns and refunds process and policy can be found here.

Do you run an affiliate programme?

By becoming a Dog Chews Ambassador, you can earn commission on every sale you generate and receive additional perks like discounts and freebies.

It's free and easy to join. Whether you are a pet owner, blogger, social media influencer or business owner, we have simple linking tools to meet your advertising needs and help you monetize.

Learn more here

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