What are the payment options?
Credit Cards:Ā We accept credit cards backed by the major providers on our website, including Visa, Mastercard and American Express. Unfortunately, we donāt accept some debit cards. If youāre having trouble checking out, please email us at info@dogchews.store so we can help.Ā Ā
Apple Pay:Ā If you have an iPhone with Apple Pay enabled, you can use Apple Pay on both desktop and mobile. On desktop, youāll needĀ MacOS Sierra or above. On iOS, youāll need iOS 11 or above. Apple Pay is not supported if you visited our site through an in-appĀ browser, like Facebook's.Ā Ā
PayPal:Ā We accept PayPal on both desktop and mobile. If you have a balance in your PayPal account, that balance will automatically beĀ used before your backup payment method (which youāll select at the time of purchase). NOTE: PayPal may incorrectly suggest that youĀ can pay with your credit card or bank account first, but you wonāt be able to. We apologise for any confusion.
GooglePay:Ā If you have a Google account with GooglePay enabled, you can use GooglePay on both desktop and mobile.
Can I pay with PayPal?
Yes, you can pay with PayPal. ⢠At the Billing stage of checkout, select the PayPal option, then click the "PayPal" button. Make sure any pop-up blockers areĀ disabled. ⢠Log in to PayPal and review your account info. We'll deduct from your PayPal balance by default, but you can choose an accountĀ to draw from if your balance doesn't cover the full cost. You don't need to enter a billing address.⢠Click "Agree & Continue" to complete your order.Ā
Iām getting a payment error when I try toĀ check out. What can I do?
If youāre getting an error message when trying to submit your payment, thereās probably an error or a typo in your billing information.Ā If the error message says āYour payment details couldnāt be verified. Check your card details and try again,ā the issue is probably eitherĀ the credit card number or CVV you entered.Ā If the error message says āSecurity code was not matched by the processor,ā the issue is probably the CVV you entered.
I was charged more than once for an order.Ā What happened?
If you see multiple charges for the same order on your statement, check your email to see how many order confirmations you received.If you only received one confirmation, chances are only one of the charged orders went through. The other charge(s) on your statementĀ will disappear in 2-3 business days. If you continue to see these duplicate charges, email us.If you didn't receive any confirmation, none of the charged orders went through. Try placing the order again, double-checking that allĀ billing and shipping information is correct. The charges on your statement will disappear in 1-2 business days. If they don't, email us at info@dogchews.store.
Note about credit card payment details:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.